If any of yourdon’t play audio, don’t panic – there’s a simple solution. The same steps should be applied to the original AirPods , first generation and the new one .
If you have problems with yourit’s also a good idea to make sure that your Bluetooth is on. To do this, swipe down from the top right corner of the screen to launch . Then make sure the circle with the Bluetooth symbol is blue. If it isn’t, tap it to turn on Bluetooth.
Making sure yourhas been updated may also mitigate potential AirPod issues. Software updates usually include security fixes and sometimes add new features to your AirPods, so it’s a good idea regardless. Run Settingstap General and select Software update.
How to fix one AirPod that doesn’t work
1. Put both AirPods back in their case and check if they are charging. Let them charge for 30 seconds.
2. Open the case cover near your iPhone or iPad and wait for them to appear on the screen.
3. Place both AirPods in your ears and try playing music or a video to make sure the audio is working.
How to reset AirPods
1. To get started, make sure yourlocated in the charging case with the lid closed.
2. After 30 seconds, open the lid to connect your AirPods to yoursor iPad. Run Settings mobile device menu and tap Bluetooth.
3. Find your AirPods in the list of Bluetooth devices and tap i symbol next to it.
4. Choose Forget this device. You may need to scroll down to find this option.
5. When AirPods are forgotten, open the lid of the charging case and hold the button on the back for approx. 15 seconds. The light in the front should flash white.
6. Now keep your AirPods in their charging case with lid open near your iPhone or iPad. You should see instructions on the screen to pair them again, just like the first time you set them up.
Resetting your AirPods usually fixes this problem. However, if you’re still having problems with one or both AirPods, check to see if there’s dirt blocking the speaker grill. Check out ourfor instructions on how to safely disinfect the headphones and their housing.
Looking for more tips? Check out our guideand you should use all the time.